Consulting

A successful online shop needs more than just software. Every shop should be subject to permanent ongoing development and modification. New technologies, changes in user behaviour or new markets – all of these necessitate constant adaptations and improvements. To meet these challenges head-on, our customers can rely on the help of real e-commerce specialists – our Xsite e-commerce consultants.

In-depth e-commerce and online marketing know-how mean that Xsite e-commerce consultants can provide company’s customers with expert advice. Our consultants and customers hold regular meetings to discuss topics such as usability, tracking, SEO, conversion optimisation, checkout processes, e-mail marketing, payment portfolio and security issues.

E-commerce consultants are responsible for the impetus to upgrade and develop shops’ ranges of functions. To do this, they regularly analyse the main data produced by the shop, and this then forms the basis for recommendations and suggestions. For example, a high rate of transaction termination during checkout could be due to inadequate user guidance in the payment processes. Drawing on experience from other e-commerce solutions, a consultant could then make suggestions about how best to improve usability with the least amount of effort and expenditure and thereby increase conversion rates.