Professional Service
We make sure you can do everything – customised, tailored professional services give you the room to concentrate solely on the core of your business activities. Outsourcing brings with it a host of advantages – it is up to you to take advantage of them. We have the resources and professional know-how necessary for establishing and maintaining a successful e-commerce solution for your company.
Our Professional Service package delivers scores of services, starting with our quick replies to users’ questions and continuing to the implementation of all modification and management tasks on behalf of our customers. Xsite has the perfect package of solutions for all of our customers’ support requirements.
You need the very best in security and availability for applications that are absolutely central importance to your business. As a response to this need, you can purchase a set number of hours every month when we work for you and nobody else. When a support contract is finished, your requirements are taken care of and we guarantee that this is done within the number of hours you have purchased. Any service hours which are not used up can simply be carried over to the following month.
Outsourcing brings with it a host of advantage – seize the opportunity to concentrate solely on the core of your business service.
PremiumPlus
Our most extensive support package contains every service associated with premium levels of support and guarantees you even faster reaction times, while ensuring that our support service has extended availability: 24/7, 365 days a year. You have access to a straightforward self-service portal for managing orders and projects, analysing information and creating reports. You also have your own personal customer support agent at Xsite. We prioritise your queries and requirements and establish ad-hoc support with a reaction time of 30 minutes. All databases are backed up automatically every 3 hours, and the entire file-server is backed up every 24 hours.
Premium
Your e-commerce application has to run without glitches and problems – this is vital for your business success. Our extensive Premium support programme cuts reaction time for your questions to 12 business hours. You have your own contact partner, and shop monitoring and reporting are extended 24/7.
Standard
Common support issues are handled by Xsite administrators and users during normal business hours: 9am-7pm CET, Monday-Friday. You have your own customer support agent, free telephone support and enjoy faster reaction times.
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